Hours of Operation

Monday - Friday

88


7:00 am - 5:30 pm

Saturday

7:00 am - 1:00 pm

Quality Repair the First Time

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Horsman Automotive has been providing quality car care in Santee, Ca. since 1966. With our roots started by John and Delores Horsman as a two bay Chevron Gasoline Station , Quality service and dedication has helped us grow into the full service 10 bay facility we are today. We're proud of more than 50 years of providing auto repair service in Santee. We hope to be your reliable source in every aspect of car maintenance and repair.

Horsman Automotive offers a full range of automotive services for all car makes, foreign and domestic. We provide the highest quality services by employing ASE certified technicians, continued training and the addition of technologies needed. You'll be hard-pressed to find the same level of expertise that our auto technicians provide. Horsman's customer satisfaction excellence has been recognized by AAA; resulting in more customer satisfaction awards from AAA than any other facility in Southern California.

Horsman Automotive is family owned and operated. We pride ourselves in providing service and repairs right the first time; by providing highly qualified service advisors and technicians. We know our customers are our greatest asset and we strive to accomplish 100% satisfaction on all services performed. If you have any comments or would like to make an appointment. Please feel free to contact us via email, phone, or simply stopping by.


                   Horsman Automotive

      Subscribes To The Following Business Practices:


To perform high quality repair service at a fair and just price .


To use only proven merchandise of high quality distributed by reputable firms.


To employ ASE certified technicians.


To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used parts. Replaced parts may be inspected upon request.


To have a sense of personal obligation to each customer.


To promote good will between the motorist and the auto repair industry


To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.


To offer the customer a price estimate for work to be performed.


To furnish or post copies of any warranties covering parts or services.


To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.


To notify the customer if appointments or completion promises cannot be kept.


To maintain customer service records for one year or more.


To exercise reasonable care for the customer's property while in our possession.


To maintain a system for fair settlement of customer's complaints.


To cooperate with established consumer complaint mediation activities.


To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.


These high standards mean you can rest assured that you will be treated with honesty and fairness.