Flexible, Personable & Honest
I have been taking the family vehicles to Horsman Automotive for nearly 15 years. Pete and Billy are both personable, pleasant and, most importantly, honest. Unlike my experiences with the ``dealer`` shops, they genuinely have my best interest at heart. All work to date has been of the highest quality and charges have been fair and reasonable. I will continue to use Horsman for all my vehicle service and repair needs.
Superior Customer Service
My experience there was one of superior customer service and honesty. They offered to store my car over Christmas when the dealer was unable to take my car right away. When I went to pick up my car to take it to the dealer, Pete, very kindly let me know that I could give him a call when they diagnosed the vehicle to see if it lined up with what he suspected the problem might be. These details put them far above and beyond other mechanics I've been to, and although I'm hoping to not have to return to an auto-shop for a while, I'll definitely be coming back when I do.
Cassandra S.
San Diego, CA
So, I've waited to review them until I had a proper perspective. I've used Horseman at least five times now and have not had a single negative experience. Billy is usually up at the counter making nice with customers. I appreciate that he tells me what I need done on the car but doesn't try to convince me that it's immediate when it's not. He's very honest and willing to give you a professional opinion. They do a great job!
Dropped my truck off at the overnight drop box for a rough idle and felt like misfire with check engine light on. By 8am they said bad spark plug and they put a new one in. I asked if the others were bad and they said no looked good I don't need them. Great experience and I'll be back. Shout out to Darren and the guys at the front for helping out so quickly.
Very helpful. Helped get a stripped alternator bolt loose for me. Awesome guys over here! Will bring my car here for anything I can't do for sure !!!! Thanks again. Very helpful. Came through in the clutch.
